Our Services
The Gesswein Difference
We’re here for you at every step of the way from sales through training and support.
![Gesswein Employees](/product_images/uploaded_images/services-difference.jpeg)
Operations Review
Our trained staff will review your operations and make recommendations for product improvement.
Product Sampling
Seeing is believing! Receive free samples or live product demonstration.
Quote
30-day price lock. Prices routinely monitored to ensure competitiveness.
Account Maintenance
See diagram below for the services and support available year-round.
Annual Account Mainenance
Technical Support & Service
- Team of experts available to answer questions and provide solutions.
- In-person/virtual classes, seminars, and technical training.
Account Management
- Assigned account managers for personalized service and support.
- Active account monitoring.
Quality Control
- Each incoming shipment inspected for consistency.
- New products thoroughly tested.
News & Promotions
- Newsletters with the latest products and promotions.
- Social media accounts with unique industry content and special offers.
Price Matching
- Price matching on identical branded products.
Fast, Reliable Shipping
- Most orders received before 3pm EST ship same-day.
- 95% fulfillment rate for stocked items.
Meet our experts
Kimberly Arnette
Industrial Sales Manager
![Kimberly Arnette](/product_images/uploaded_images/kima2-services.jpg)
- 203.366.5400
- karnette@gesswein.com
Michael Dawes
Industrial Sales
![Michael Dawes](/product_images/uploaded_images/team-michaeld.jpg)
- 203.366.5400
- mdawes@gesswein.com
Pete Jaisaree
Industrial Sales
![Pete Jaisaree](/product_images/uploaded_images/team-petej.jpg)
- 203.366.5400
- pjaisaree@gesswein.com
Adam Kasson
Laser Sales Manager
![Adam Kasson](/product_images/uploaded_images/team-adamk.jpg)
- 203.366.5400
- akasson@gesswein.com
Chris Chaffin
Laser Technician
![Chris Chaffin](/product_images/uploaded_images/team-chrisc.jpg)
- 203.366.5400
- cchaffin@gesswein.com
Mike Pirrie
Laser Technician
![Mike Pirrie](/product_images/uploaded_images/team-mikep1.png)
- 475.800.1791
- mpirrie@gesswein.com
Scott Petrillo
Vice President Jewelry Sales
![Scott Petrillo](/product_images/uploaded_images/scottp-services.jpg)
- 203.366.5400
- spetrillo@gesswein.com